Joylink 365 Terms & Conditions – Platform Usage Terms for Malaysia

Welcome to joylink 365. This Terms & Conditions document is a legally binding agreement between you as the user and the management of joylink 365. It outlines the rights, responsibilities, and rules governing your use of our platform, including all games, services, and features offered.

By accessing, registering for, or using any part of the platform joylink 365, you automatically agree to be bound by all Terms set out in this document. If you do not agree with any part of these Terms, please discontinue use of the platform and close your account immediately.

Platform Usage joylink 365 means you have read, understood, and agreed to comply with all of these Terms & Conditions. This acceptance takes effect from the moment you first access the website or register an account with joylink 365.

These Terms apply to all users of the joylink 365 platform, including visitors without an account, registered members, promotion participants, and VIP programme users. Regardless of how you access the platform — via web browser or mobile app — these Terms apply in full.

Joylink 365 reserves the right to update, modify, or replace any part of these Terms at any time without prior notice. Changes take effect immediately upon publication on the platform. Your continued use of joylink 365 following any changes constitutes your acceptance of the revised Terms.

To create an account and use the platform joylink 365, you must meet all of the following eligibility requirements without exception:

• Aged 18 years of age or older at the time of registration and during your use of the platform at any time.
• Malaysian citizens or individuals lawfully present in Malaysia who are permitted under local law to use online entertainment services.
• Have full legal capacity to enter into binding agreements.
• Has never had an account closed or banned at joylink 365 for fraud or prior terms violations.
• Not enrolled in any gambling self-exclusion programme.

Joylink 365 reserves the right to request identity verification documents at any time to confirm a user's eligibility. Failure to submit the required documents within the specified timeframe may result in account suspension or termination.

Each user is permitted to hold only one (1) active account on joylink 365 at any one time. Creating multiple accounts — whether using different names, phone numbers, email addresses, or payment methods — is strictly prohibited and constitutes a serious violation of these Terms & Conditions.

During registration, you are required to provide accurate, complete, and up-to-date information. The details you must provide include:

• Full name as per identity card (MyKad)
• An active Malaysian mobile number
• A valid and accessible email address
• A strong and unique password

You are solely responsible for keeping your account login details confidential. All activity conducted through your account — including financial transactions and bonus usage — is entirely your responsibility. Please notify our support team joylink 365 immediately if you suspect your account has been compromised or accessed without authorisation.

joylink 365 supports all major local Malaysian payment methods for the convenience of our members. Accepted deposit methods are:

• Touch 'n Go eWallet
• DuitNow (direct transfer to ID or phone number)
• FPX Internet Banking (Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, and others)
• GrabPay
• Boost
• ShopeePay

Deposit limits are as follows: minimum deposit RM 10 and maximum deposit RM 50,000 per day. Deposits will be credited to your joylink 365 account within 2 minutes after a successful transaction. If credits have not been received after 10 minutes, please contact our customer support with proof of the transaction.

For withdrawals, the minimum amount is RM 30 and a maximum of RM 30,000 per day. All withdrawal requests will be processed within 24 hours business hours. First-time withdrawals from a new account may require additional verification, which can take up to 48 hours.

Joylink 365 reserves the right to conduct KYC (Know Your Customer) checks and request supporting documents before approving withdrawals exceeding RM 10,000. This is standard procedure to ensure the security of our members' funds.

Joylink 365 offers a wide range of bonuses and promotions for both new and existing members. All bonuses are subject to the specified rollover requirements (wagering requirements). Failure to meet the rollover requirements within the stipulated period will result in the cancellation of the bonus and any associated winnings.

The general bonus terms at joylink 365 are as follows:

• Each bonus may only be claimed once unless otherwise stated in the relevant promotion terms.
• Bonuses cannot be directly converted to cash without meeting the rollover requirements.
• The standard rollover requirement is between 5x and 30x depending on the bonus type.
• The bonus validity period is 7 days from the credit date unless otherwise stated.
• Joylink 365 reserves the right to void bonuses if abuse or fraud is suspected.
• Each promotion has its own specific terms that should be read before claiming.

Programme joylink 365 VIP Rewards provides exclusive benefits to loyal members based on their level of play activity. VIP benefits include weekly cashback, higher withdrawal limits, special birthday bonuses, and priority service from our support team. Full terms of the VIP programme are available on the VIP Rewards.

Platform joylink 365 offers a wide range of game categories including video slots, Live Casino, progressive jackpots, and Sports Betting covering the Malaysia Super League, EPL, badminton, e-sports, and more. Each game category has its own set of rules that must be followed.

The general rules governing games on joylink 365 are as follows:

• All games use a RNG (Random Number Generator) which has been independently audited to ensure fairness and transparency.
• Results generated by the gaming system are final and cannot be disputed.
• Any technical disruption during gameplay will be resolved based on recorded system log data.
• Confirmed bets cannot be cancelled.
• For Sports Betting, the odds displayed at the time a bet is placed are the odds that apply to that bet.
• Joylink 365 reserves the right to void any bets in the event of a technical error or incorrect odds resulting from a system fault.

All gaming transactions are recorded and stored by the joylink 365 system. Should a dispute arise regarding a game outcome, members may contact the support team within 72 hours from the date of the incident for an investigation to be carried out.

Platform Usage joylink 365 must be conducted in a lawful, fair, and ethical manner. The following activities are strictly prohibited and may result in immediate account termination and forfeiture of any remaining balance:

• Registering more than one account by any means or method.
• Using bots, automated scripts, or any technical tools to exploit games.
• Colluding with other players to manipulate game outcomes (collusion).
• Money laundering or using the platform for any unlawful financial activities.
• Using false information or another person's identity during registration or verification.
• Abusing the bonus or promotion system through unfair methods.
• Threatening, insulting, or harassing joylink 365 customer support staff.

You have the right to close your account joylink 365 you at any time by contacting our customer support team via Live Chat or email at support@joylink365.ws. Prior to account closure, any remaining real money balance will be processed for withdrawal in accordance with standard procedures.

Joylink 365 reserves the right to suspend or terminate a user's account without prior notice in the following circumstances:

• Violation of any part of these Terms & Conditions.
• Suspected fraudulent activity, money laundering, or platform abuse.
• Requests from law enforcement or regulatory authorities.
• Accounts inactive for more than 12 months without any transactions.
• Users who have self-enrolled in an exclusion programme.

In cases of termination involving proven fraud, joylink 365 reserves the right to withhold all funds in the account until the investigation is concluded. joylink 365's decision in such matters is final.

Platform joylink 365 provided on an "as is" basis. While we make every effort to ensure the platform operates without interruption at all times, we do not guarantee that the service will always be available, error-free, or fully meet your specific requirements.

Joylink 365 is not liable for any loss or damage arising from:

• Internet service disruptions or technical issues on the user's end.
• Unauthorised access to a user's account resulting from the user's own negligence.
• Game results disputed after the 72-hour period has elapsed.
• Financial losses resulting from the user's own betting decisions.
• Changes in legislation or government policy affecting the use of the platform.

Joylink 365's maximum total liability to any user under any circumstances shall not exceed the actual amount deposited by that user in the 30 days prior to the claim being made.

Joylink 365 reserves the right to amend, update, or replace these Terms & Conditions at any time. Amendments take effect immediately upon publication on the platform. We will endeavour to notify users of significant changes via in-platform notifications or email.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the joylink 365 platform
• Email: support@joylink365.ws (response within 24 hours)

Joylink 365's Malay-speaking customer support team is available to assist you at any time. We are committed to resolving every complaint fairly, transparently, and in a timely manner.